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CHÍNH SÁCH BẢO HÀNH SẢN PHẨM
Sàn vân gỗ SPC - EcoTile
Kính gửi:  Quý khách hàng
Chính sách bảo hành sàn SPC EcoTile chỉ được áp dụng đối với những khách hàng mua tại công ty Homefloor và hệ thống phân phối trên toàn quốc. Các trường hợp lỗi hỏng phải thực sự rõ ràng, quý khách hàng sẽ được hưởng cơ chế cấp đổi mới hàng miễn phí đối với những lỗi về sản phẩm. Những trường hợp lỗi do thi công, hỏng hóc do người sử dụng và các lỗi khách quan, chúng tôi sẽ áp dụng cơ chế bảo hành tính phí.
  1. Sản phẩm sàn SPC EcoTile được bảo hành 20 năm đối với các lỗi sau:
  • Mối mọt, mục nát
  1. Sản phẩm sàn SPC EcoTile được bảo hành 12 tháng trong các trường hợp sau:
  • Co ngót, cong vênh, bong rộp
  • Sản phẩm được bảo hành khi lắp đặt đúng kỹ thuật (Có File Hướng dẫn thi công chi tiết): Sử dụng cao su non lót dày 1.0-1.5mm, lắp đặt cách tường 1.0cm và dùng nẹp nhựa T45 Homefloor cung cấp để ngăn phòng, nẹp nhựa F45 Homefloor cung cấp cho vị trí cửa ra vào.
  1. Những trường hợp bảo hành có tính phí đối với sàn SPC EcoTile:
  • Trường hợp do chịu ảnh hưởng trực tiếp của mưa nắng.
  • Những lỗi do cốt nền nhà biến động như: nứt, lún, phồng gạch…
  • Những lỗi do làm theo yêu cầu của chủ nhà, nhưng không đúng kỹ thuật (như làm thông phòng, lắp đặt nhà tắm, lắp đặt ngoài ban công, lắp sít cạnh tường…)
  • Những lỗi chủ quan do người sử dụng gây ra như: Kéo đồ vật gây xước, đánh rơi đồ vật, hay chịu tác động của nguồn nhiệt cao…
  • Đội thợ lắp đặt không đúng kỹ thuật (lắp đặt không cách tường > 1cm, dùng xốp lót, lắp đặt thông phòng) phải chịu hoàn toàn chi phí khắc phục.
  • Mức chi phí trong việc bảo hành sản phẩm tính phí sẽ được tính theo giá trị vật tư thay thế và nhân công sửa chữa. Mức chi phí này theo từng trường hợp cụ thể và số lượng cần phải sửa chữa.
                                                             
 

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Hỗ trợ khách hàng
Hỗ Trợ 1: 098.780.1795
Hỗ trợ 2: 0913.497.355
CÔNG TY CP VẬT LIỆU XÂY DỰNG HOMEFLOOR
VPHN: Lô B2.5, KĐT Thanh Hà, Cự Khê, Hà Nội
(Đi từ Xala qua dãy 11 tòa HH03 Thanh Hà khoảng 400m thì rẽ trái đi thẳng 500m)
Website: homefloor.vn
Email: homefloor.vn@gmail.com
Tel:  0246.2925.686
Hotline HN: 
0913.497.355 
VPHCM: Số 45, đường TTN 01, P.Tân Thới Nhất, Q.12, HCM
(Gần Khách sạn Ngôi Sao Phương Nam, đường TTN 01)
Hotline HCM: 0913.497.355
 

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